Fully Remote Customer Service Representative (Self-Serve SaaS) (Weekend + Weekday Schedule)

This fully remote, full-time Customer Service Representative role supports users during the launch of a self-serve SaaS product, focusing on troubleshooting, onboarding, and enhancing the customer experience. The position requires availability for a schedule including weekends and three weekdays, with the candidate serving as the primary point of contact for user inquiries and issue resolution. The role involves collaborating with internal teams and utilizing various support tools to ensure seamless user success.