Fully Remote Customer Service Representative (Self-Serve SaaS) (Weekend + Weekday Schedule)

This fully remote, full-time Customer Service Representative role supports users during the launch of a self-serve SaaS product, providing troubleshooting, onboarding assistance, and issue resolution across multiple communication channels. The position requires collaboration with internal teams and AI-powered bots to ensure a seamless customer experience while meeting service level agreements. Candidates must be available for a schedule that includes weekends and three weekdays.