Functional Lead, Dynamics 365 Configuration

The Functional Lead, Dynamics 365 Configuration serves as the primary functional owner of the organization's Microsoft Dynamics 365 Customer Engagement platform, partnering with business leaders to design and deliver scalable solutions across Sales, Customer Service, Field Service, and Customer Insights. This role is responsible for platform configuration, governance, roadmap management, and process optimization, ensuring business needs are translated into effective low-code solutions that drive operational efficiency and customer engagement.