Future Opportunities: Retirement Operations

Gusto, Inc.(2 days ago)

HybridFull TimeMedior$60,000 - $75,000Operations

About this role

Gusto is seeking a CX Retirement Operations Specialist to ensure operational accuracy and compliance across systems, working closely with internal teams to identify, investigate, and resolve data or process discrepancies. The role involves supporting workflow improvements, leveraging AI, and maintaining data integrity to enhance customer experience and operational efficiency.

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Required Skills

SQL
Excel
Data Analysis
Compliance
Process Improvement
Workflow Automation
Customer Service
Data Reconciliation
Google Workspace
Salesforce

About Gusto, Inc.

gusto.com

Gusto is a cloud-based people platform that helps small and midsize businesses run payroll, manage benefits, and handle HR and compliance. Its product suite includes automated payroll and tax filing, contractor payments, employee onboarding and time tracking, plus benefits administration (health insurance, 401(k), etc.) and self-service tools for employees. Companies choose Gusto for its integrated, user-friendly experience, compliance automation, and broad integrations with accounting and productivity tools. Founded as ZenPayroll and later rebranded to Gusto, the company focuses on simplifying people operations for growing businesses.

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