GenAI Tuning Analyst - Hybrid - Norcross, GA
Usan
About this role
The role involves optimizing and improving Generative AI deployments within contact centers, focusing on maintaining accuracy, empathy, and compliance. The analyst will work across data science, linguistics, and customer operations to enhance AI performance and safety.
Skills
Qualifications
About Usan
usan.comUSAN is a cloud contact-center solutions firm and certified Amazon Connect Partner that helps businesses modernize customer service operations. They design and deploy AI-driven customer experience strategies—using conversational AI, automation, and analytics—to improve efficiency, reduce costs, and boost satisfaction. USAN offers implementation, integration, and managed services to migrate legacy centers to Amazon Connect and leverage AWS tooling. Their focus is on measurable outcomes and delivering real business results.
About Usan
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$60k – $80k
per year