Genesys Cloud Platform Owner
American Education Services
About this role
The Genesys Cloud Platform Owner at AES Corporation manages and optimizes the Genesys Cloud contact center platform, ensuring it aligns with operational needs across various digital and voice channels. The role involves configuring and maintaining system architecture, collaborating with stakeholders, and supporting platform evolution to enhance customer and employee experiences. It plays a crucial part in supporting AES's customer service infrastructure and digital transformation efforts.
Skills
About American Education Services
aessuccess.orgAmerican Education Services is a national leader in providing quality customer service to millions of student loan borrowers
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About American Education Services
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for American Education Services.
Salary
$84k – $112k
per year