Genesys Cloud Platform Owner
American Success(5 days ago)
About this role
The Genesys Cloud Platform Owner at AES Corporation manages and optimizes the Genesys Cloud contact center platform, ensuring it aligns with operational needs across various digital and voice channels. The role involves configuring and maintaining system architecture, collaborating with stakeholders, and supporting platform evolution to enhance customer and employee experiences. It plays a crucial part in supporting AES's customer service infrastructure and digital transformation efforts.
Required Skills
- Genesys Cloud
- Telephony
- Routing
- AI
- WFM
- Customer Service
- Configuration
- UAT
- Troubleshooting
- Contact Center
About American Success
aessuccess.orgAmerican Education Services is a national leader in providing quality customer service to millions of student loan borrowers
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