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Genesys Cloud Support Engineer at TTEC Digital - ApplyBlast

Genesys Cloud Support Engineer

TTEC Digital

6 months ago

3.5 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Genesys Cloud Support Engineer provides technical assistance to customers using the Genesys Cloud platform, diagnosing issues, determining root causes, and implementing solutions or guiding customers on fixes. The role involves handling support calls, documenting tickets, and collaborating with internal teams, vendors, and manufacturers to ensure high customer satisfaction.

Responsibilities

Provide customer technical support for Genesys Cloud
Diagnose issues and perform root cause analysis
Document tickets and maintain client relationships

Skills

Qualifications

Genesys Cloud Certification

About TTEC Digital

ttecdigital.com

Headquarters

Austin, Texas, United States

Company Size

1001-5000 employees

View Profile

TTEC Digital is a global customer experience technology and contact center solutions provider that helps companies design, build, and operate modern customer service programs. It offers cloud contact center platforms, omnichannel engagement, conversational AI, analytics, workforce engagement and integration services to optimize interactions across digital and voice channels. TTEC Digital combines CX consulting, implementation and managed services to help enterprises improve satisfaction, reduce costs and accelerate digital transformation.