Georgian Speaking Team Leader

Philip Morris International(1 month ago)

Tbilisi, GeorgiaOnsiteFull TimeManager$97,336 - $129,316 (estimated)Operations

About this role

The Georgian Speaking Team Leader is an onsite operations supervisor based in Tbilisi who leads a team of call center associates. The role focuses on ensuring service quality and meeting contractual KPIs while representing company values and coordinating with management. Native Georgian language ability and B2 English proficiency are required.

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Required Skills

Coaching
Performance Monitoring
Attendance Monitoring
KPI Management
Escalation Handling
Team Meetings
Communication
Scheduling
Mentoring
Customer Service

+2 more

Qualifications

Associate's Degree

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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