Team Leader, Operations

Kayni.com S.A.C(5 months ago)

Lima, PeruOnsiteFull TimeManager$85,010 - $113,541 (estimated)Operations

About this role

The Team Leader, Operations oversees a group of call center associates and supports consistent delivery of customer service performance. The role focuses on day-to-day team oversight, ensuring targets and contractual expectations are met through ongoing guidance and escalation support. It operates within established policies with oversight from a manager and is designated as a managerial position.

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Required Skills

Call Center Operations
Team Leadership
Performance Coaching
KPI Management
Workforce Monitoring
Escalation Handling
Corrective Action
Performance Appraisals
Employee Relations
Team Meetings

+2 more

Qualifications

Associate's Degree

About Kayni.com S.A.C

ubycall.com

UbyCall is a flexible employment platform that allows individuals to choose when and where they want to work. By connecting businesses with a diverse workforce, UbyCall offers opportunities for freelancers and part-time workers to find jobs that fit their schedules and locations. The platform emphasizes convenience and autonomy, making it easier for users to manage their work-life balance while meeting the staffing needs of companies.

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