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German Infra Tech Support Practitioner at Accenture - ApplyBlast

German Infra Tech Support Practitioner

Accenture

4 months ago

3.9 on Glassdoor

Mandaluyong, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

A CL 11 German bilingual support professional provides first-level technical and functional support for customer and system incidents while liaising with technologists to ensure timely resolutions. The role involves diagnosing basic issues, managing documentation, and maintaining knowledge of technical infrastructure such as hardware, databases, and operating systems to meet client service expectations. German language fluency and a university degree are essential requirements for this position focused on client service delivery.

Responsibilities

Provide first-level support for customer and system incidents
Perform initial diagnosis and resolve basic technical issues
Document and coordinate incident investigations with technical teams
Monitor and follow up on incidents to ensure resolution
Maintain understanding of customer business needs and SLAs

Skills

Qualifications

University GraduateFluent in GermanFluent in English

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.