Technical Product Support Analyst II
Inovalon(1 month ago)
About this role
The Technical Product Support Analyst II at Inovalon provides frontline technical assistance for the company’s healthcare-focused products, supporting customers and vendors via phone, email, and chat. The role contributes to customer success by managing issue lifecycles, documenting interactions in CRM, and working within a mission-driven, inclusive organization focused on data-driven healthcare solutions.
Required Skills
- Customer Support
- Troubleshooting
- Problem Resolution
- Deescalation
- Knowledge Base
- CRM
- Case Management
- SaaS Support
- Linux
- Windows
+9 more
Qualifications
- High School Diploma or GED
- Associate Degree (Preferred)
About Inovalon
inovalon.comThe HTML you pasted is an AWS CloudFront 403 error page and contains no company content to distill. Please either (a) send a working company URL or the company name, or (b) tell me to generate a plausible 3–4 sentence profile (and optionally specify industry, size, or tone) and I’ll create one.
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