Gestionnaire, habilitation des systèmes - Service à la clientèle

Hopper(12 days ago)

RemoteFull TimeSenior$75,000 - $91,125Service

About this role

The Systems Enablement Manager at Hopper is responsible for designing, managing, and evolving self-service tools for customers and agents, utilizing AI technologies to enhance customer experience and optimize service costs. The role involves automation, system administration, and collaboration to improve automated workflows and virtual assistants.

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Required Skills

AI
CRM
Automation
Cloud Computing
Customer Service
Data Management
Scripting
Troubleshooting
Workflow Design
Virtual Assistants

About Hopper

www.hopper.com

Hopper is a travel booking platform designed to help users find and secure the best deals on hotels, flights, and car rentals. With over 120 million travelers using the service, Hopper leverages advanced technology to predict travel prices and notify users of the best times to book their trips. The app aims to simplify the planning process by providing personalized recommendations and real-time price alerts, making travel more accessible and affordable.

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