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Gestionnaire principal(e), Mise en oeuvre client at Lightspeed Commerce - ApplyBlast

Gestionnaire principal(e), Mise en oeuvre client

Lightspeed Commerce

5 months ago

Montreal, Canada

Hybrid

Full Time

Senior

0 applicants

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About this role

Le Gestionnaire principal, Mise en œuvre client dirigerait l'équipe d'intégration Commerce de détail Amérique du Nord chez Lightspeed, assurant une mise en œuvre de haute qualité et une adoption rapide du produit. Ce rôle définit et exécute la stratégie globale d'accueil client, aligne les équipes interfonctionnelles et optimise les parcours clients pour maximiser la rétention et l'activations des paiements.

Responsibilities

Define and execute Retail onboarding strategy for North America.
Manage and improve onboarding KPIs including time to value and retention.
Lead and develop the onboarding team through coaching and performance management.
Enhance customer experience by removing friction points in the onboarding journey.
Collaborate with Sales and Support teams to align onboarding with global strategy.

Skills

Qualifications

Bachelor DegreeEnglish Proficiency

About Lightspeed Commerce

lightspeedhq.com

Headquarters

Montreal, Quebec, Canada

Company Size

1001-5000 employees

Founded

2005

View Profile

Lightspeed is a cloud-native POS and payments platform that helps retailers, restaurants and other hospitality businesses run omnichannel commerce by combining point-of-sale software, e‑commerce, inventory and customer management, payments processing, analytics and integrated hardware. Founded in Montreal, it serves merchants globally with an ecosystem of developer APIs, an app marketplace, payments and financing services to support single- and multi‑location operations. Small and medium businesses choose Lightspeed for its unified platform that simplifies operations, inventory and reporting while enabling seamless in‑store and online selling.