Global Clienteling Tools & Campaigns Expert

The Global Clienteling Tools & Campaigns Expert role at Ferrari Lifestyle is responsible for enabling and scaling the clienteling strategy worldwide by translating business objectives into practical tools, operational guidelines, and structured campaign frameworks. The position owns the functional roadmap of the Salesforce CRM platform, ensuring technology capabilities evolve in line with business priorities to strengthen client knowledge and engagement. This role partners closely with cross-functional teams to drive the design, prioritization, and implementation of CRM enhancements that empower boutiques to deliver consistently elevated client experiences.