Global IT Service Desk Analyst

The Global IT Service Desk Analyst serves as the primary point of contact for end-users, managing service requests, operational escalations, and incidents while overseeing user onboarding and offboarding across the organization. This role focuses on administering core Microsoft 365 services, troubleshooting technical issues, and ensuring adherence to ITIL best practices to enhance the end-user experience. The position requires collaboration with team members to continuously improve IT services and provide expedited support to critical business users.