Global IT Services Desk Manager

United States - Genesys Cloud Services, Inc.(1 month ago)

HybridFull TimeManager$144,316 - $187,979 (estimated)Information Technology

About this role

A Global IT Services Desk Manager at Genesys leads AI-first, 24x7 follow-the-sun IT Services Desk supporting a global workforce. The role is accountable for the operational performance and stability of AI-enabled support platforms and focuses on delivering a consistent, high-quality customer experience at scale. It is a hands-on leadership position emphasizing service excellence and continuous improvement.

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Required Skills

ITSM
ServiceNow
Incident Management
Change Management
ITIL
AI Support
Automation
Workforce Planning
Escalation Management
Knowledge Management

+5 more

Qualifications

ITIL v4 Foundation

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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