Global Process Owner – Performance Management, DIMO
Sandoz(25 days ago)
About this role
The Global Process Owner – Performance Management, DIMO leads the development and ownership of Sandoz’s Technology Performance Management Framework, ensuring strategic alignment of technology performance with business objectives. The role maintains strategic and operational KPI catalogues, supports service level management across the technology portfolio, and drives end-to-end SLA/OLA capability development. It also provides consolidated performance reporting and governance to enable continuous improvement across technology domains.
Required Skills
- Performance Management
- KPI Management
- SLA Management
- Service Level
- Reporting Tools
- Power BI
- Qlik Sense
- Alteryx
- ServiceNow
- ITIL
+7 more
Qualifications
- Bachelor's Degree in Information Technology, Engineering, Business or related field
- Master's Degree (preferred)
- ITIL Foundation v3/4
- PMP
- Prince2 Foundation
- Agile/Scrum Certification
About Sandoz
sandoz.comSandoz is the global leader in generic and biosimilar medicines. Our Purpose is to pioneer access to medicines for patients globally.
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