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Global Program Manager at Benchling - ApplyBlast

Global Program Manager

Benchling

5 months ago

3.5 on Glassdoor

Boston, MA

Hybrid

Full Time

Senior

2 applicants

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About this role

A Senior Global Program Manager at Benchling to oversee post-sale activities for Enterprise customers, ensuring rapid time to value and seamless customer experiences.

Responsibilities

Oversee post-sale activities across implementation, support, customer success, and optimization services for one or more Enterprise customers
Partner with customer leaders and Benchling account teams to develop implementation, governance, change management, risk management, escalation management, adoption, and success plans
Liaise with customer leaders and be known as a diplomatic, pragmatic partner who operates with sense of urgency to effect a best in class customer experience
Partner with the Enterprise AE to ensure seamless customer experience and grow the account
Support the development of customer experience sales proposals and other services proposals with account, and/or program subject matter expertise

Skills

Qualifications

BS or advanced degree in Biology, Molecular Biology, Genetics, Biotechnology, Bioengineering, or similar life science field10+ years client-facing implementation, program leadership, or consulting experience in Life Sciences or BiotechnologyExperience in program and project management for multi-workstream enterprise SaaS deploymentsExcellent interpersonal skills in verbal, written, and presentation formatsAbility to work at customer site or in the Boston office based on customer and project needs

About Benchling

benchling.com

Headquarters

San Francisco, California, United States

Company Size

501-1000 employees

Founded

2012

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Benchling is a biology-first, cloud-native platform that centralizes scientific data and workflows for biotechnology research and development. It combines electronic lab notebooks, sequence and molecular design tools, registries/inventory and lab informatics (LIMS/workflows) to help teams capture experiments, standardize processes, and maintain compliance. Built for collaboration, Benchling connects scientists, instruments, and analytics to surface insights and accelerate discovery across biotech, pharma, and academic research organizations.