Global Quality Manager

Support Services Group is seeking a high-energy, self-motivated Quality Assurance Manager to play a significant role in enhancing the Customer Experience by providing insights and data related to agent performance. The ideal candidate will leverage extensive customer service knowledge and a passion for analysis to monitor omnichannel conversations, conduct statistical analysis, and support the call center production floor. This position requires a detail-oriented professional with strong analytical skills and a commitment to driving continuous improvement in customer satisfaction.