Global Service Desk Agent

Hitachi Vantara Corporation(11 days ago)

MexicoOnsiteFull TimeMedior$68,756 - $93,314 (estimated)Information Technology

About this role

A Global Service Desk Agent Tier 2 at Hitachi Vantara is a mid-level IT support role based in Mexico City that supports internal employees and helps maintain IT service continuity. The position works within the company’s service desk organization to ensure reliable, customer-focused outcomes and support enterprise IT operations.

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Required Skills

Computer Hardware
Computer Software
Windows 10
OS X
Active Directory
Office 365
Exchange Management
SCCM
MobileIron
Citrix XenDesktop

+13 more

Qualifications

Bachelor's Degree in Computer Science

About Hitachi Vantara Corporation

hitachivantara.com

Hitachi Vantara is the digital infrastructure and data operations arm of Hitachi that helps enterprises turn data into outcomes through storage, hybrid cloud, analytics, IoT/edge and data-management solutions. It delivers enterprise storage and converged infrastructure, software (including the Lumada platform), and professional and managed services to support digital transformation and integrate IT with operational technology. The company emphasizes sustainable, energy‑efficient "green IT" solutions and serves large organizations across industries with global deployment, consulting, and support.