Service Desk Agent (R13757)

Oportun(13 days ago)

IndiaOnsiteFull TimeMedior$79,798 - $107,339 (estimated)Information Technology

About this role

The IT Service Desk Agent is the first point of contact for internal users needing technical support, ensuring incidents and requests are handled efficiently and courteously. The role supports Oportun employees and contractors by leveraging knowledge bases and collaborating with higher-tier teams to minimize disruption and maintain smooth IT operations. The Agent contributes to operational excellence and helps uphold the company’s IT service standards and member-focused mission.

View Original Listing

Required Skills

ServiceNow
Troubleshooting
Customer Service
Active Directory
Exchange
VPN
Office 365
Windows
macOS
Mobile Platforms

+2 more

Qualifications

ITIL Foundation Certification

About Oportun

oportun.com

Oportun is a financial services company that provides affordable personal loans and savings tools to help people reach their financial goals. It offers quick personal loans ranging from $300 to $10,000, credit products, and automated savings features. The company focuses on expanding access to responsible credit for customers often underserved by traditional lenders, using technology and alternative underwriting to assess risk. Customers choose Oportun for straightforward online applications, competitive pricing, and products designed to build savings and credit over time.