Global Service Management Specialist
Novonesis(1 month ago)
About this role
The Global Service Management Specialist in the Service Management Office at Novonesis helps shape and optimize the company’s global IT service management framework. The role serves as a central link between service management governance and day-to-day IT operations, ensuring standards and tools are practical, adopted, and continuously improved using data and AI. The position is based within Core IT Services and supports the global IT Service Portal and service delivery organization.
Required Skills
- ITSM
- ITIL
- ServiceNow
- Process Harmonization
- Stakeholder Management
- Communication
- Data Analysis
- Automation
- Service Portal
- Governance
+2 more
Qualifications
- MSc/BSc in IT
- MSc/BSc in Computer Science
- MSc/BSc in Business IT
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