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Global Services Operations Lead at Klaviyo - ApplyBlast

Global Services Operations Lead

Klaviyo

9 days ago

3.3 on Glassdoor

San Francisco, California, United States

Onsite

Full Time

Medior

2 applicants

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About this role

The Global Services Operations Lead supports the Customer Experience Operations team by managing projects, systems, and cross-functional initiatives for Professional Services, Customer Education, and Onboarding. This individual contributor role focuses on building automations, maintaining processes, and driving reporting to support resourcing and service delivery. The position requires independent project management and collaboration with stakeholders across Sales, Customer Success, Support, and Partners.

Responsibilities

Manage operational projects and initiatives for Global Services Strategy & Operations
Build and maintain systems, automations, and documentation for services reporting and workflows
Develop and maintain operational metrics, dashboards, and reporting tools

Skills

About Klaviyo

klaviyo.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.