GN - SONG - Service - Nice CXOne - Senior Manager

Accenture Federal Services(6 months ago)

HybridFull TimeSenior$105,000 - $135,000Strategy & Consulting

About this role

This role involves working closely with clients to design, build, and implement contact center solutions leveraging Nice CXone and Conversational AI technologies. The position emphasizes project management, technical solutioning, and consulting in a senior managerial capacity.

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Required Skills

Nice CXone
CCaaS
Conversational AI
Contact Center
Project Management
Solution Design
CRM Integration
ROI Analysis
Telephony

Qualifications

MBA from a Tier 1 or 2 institute
10+ years of experience in project management or contact center industry

About Accenture Federal Services

accenture.com

Accenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.

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