nexthire.com
An experienced Quality Analyst will monitor and evaluate inbound and outbound calls to ensure high service quality and compliance with process standards. The role involves analyzing performance data, creating quality scorecards, and providing constructive feedback to agents to drive improvements. Candidates must collaborate with cross-functional teams to enhance overall service delivery and client satisfaction.
Headquarters
Kuala Lumpur, Kuala Lumpur, Malaysia
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for nexthire.com.
nexthire.com didn’t post a salary, so this is our estimate from similar listings.
25% below the average for this role