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GPC Service Delivery Manager at Roche - ApplyBlast

GPC Service Delivery Manager

Roche

27 days ago

4.1 on Glassdoor

Buenos Aires, Buenos Aires, Argentina

Onsite

Full Time

Manager

0 applicants

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About this role

The GPC Service Delivery Manager serves as a critical global bridge between Global Patient Care operations, Global Customer Support, and regional stakeholders to ensure seamless service delivery and continuous improvement. This role oversees the operational handover post-Hypercare for new service implementations, monitors standardized KPIs, and drives service improvement initiatives across diabetes and near-patient care portfolios. The position requires strong cross-functional collaboration to optimize service delivery efficiency and enhance patient and customer satisfaction.

Responsibilities

Manage end-to-end transition and operational delivery following Hypercare phase
Act as primary point of contact for global stakeholders and cross-functional partnerships
Monitor global operational metrics and establish structured feedback loops

Skills

About Roche

roche.com

Headquarters

Basel, Basel-Stadt, Switzerland

Company Size

10001+ employees

Founded

1896

View Profile

As a pioneer in healthcare, we have been committed to improving lives since the company was founded in 1896 in Basel, Switzerland. Today, Roche creates innovative medicines and diagnostic tests that help millions of patients globally.