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Great Experience Maker at Michaels - ApplyBlast

Great Experience Maker

Michaels

28 days ago

3.2 on Glassdoor

Irving, Texas, United States

Onsite

Full Time

Junior

0 applicants

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About this role

The Great Experience Maker responds to customer contacts through all channels regarding questions, problems, and concerns. This role involves handling customer inquiries via call, email, and store escalations while providing timely follow-up and resolution information. The position also includes maintaining a working knowledge of products and providing on-the-job training to new or less knowledgeable Customer Care agents.

Responsibilities

Handle customer questions via call, email, and store escalation
Log calls into systems with detailed descriptions and resolutions
Provide on-the-job training to new or less knowledgeable agents

Skills

About Michaels

michaels.com

Company Size

1-10 employees

View Profile

Shop Michaels arts and crafts store for art supplies, crafts, framing, floral, home décor & seasonal products. Michaels is your go-to for creative inspiration and DIY projects.