Group Lead, Technical Writing
NICE(29 days ago)
About this role
The Technical Writer Group Lead at NiCE is a first-line people manager responsible for a global team of technical writers within the CX organization. The role is accountable for the overall results, quality, and impact of the documentation function and for the development and well-being of team members. The lead represents the documentation group across the company and shapes strategy, direction, and the team’s ways of working.
Required Skills
- Documentation Strategy
- Team Leadership
- Technical Writing
- Mentoring
- Delivery Planning
- AI Integration
- Stakeholder Collaboration
- Information Architecture
- Recruitment
- Onboarding
+3 more
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.