Professional Services Engineer (Chatbot)

NICE

5 hours ago

3.8 on Glassdoor

Pune, India

Hybrid

Contract

Junior

0 applicants

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About this role

A Professional Services Implementation Engineer, AI at NICE is a customer-facing, billable role within the delivery team, responsible for the remote implementation, configuration, and integration of the NICE CXone platform. The role focuses on delivering specialized AI-driven solutions, including chatbots, voicebots, knowledge assistants, and multimodal experiences.

Skills

Qualifications

BE/B.TECH in CS/IT/E&;C or Business Field2+ Years Experience in AI, Digital Channels, or Enterprise Contact Center Solutions

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.