Group Manager - WFM

WNS Global Services

2 years ago

Cape Town, Western Cape

Onsite

Full Time

Senior

0 applicants

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About this role

This position is responsible for managing workforce planning, forecasting, and scheduling within a contact center environment. It involves leading a team of planners and administrators to optimize workforce utilization, reduce costs, and ensure operational efficiency. The role also includes creating reports, providing insights, and supporting contact center activities related to workforce management.

Skills

Qualifications

Matric/Grade 12 or international equivalentRelevant Industry Training Courses3+ Years Leadership in WFM

About WNS Global Services

wns.com

WNS is a global, digital-led business transformation and BPM provider that helps enterprises "Outsmart the Future" through analytics, automation, and technology-enabled solutions. It delivers end-to-end business process outsourcing, industry-specific consulting and digital services across functions such as finance & accounting, customer care, insurance, healthcare, travel and more. Combining domain expertise with data analytics, AI and process automation, WNS focuses on improving operational efficiency, customer experience and sustainable growth for multinational clients.