Manager I, WFM
CNX
About this role
Concentrix is seeking a Manager I in Workforce Management (WFM) to lead innovative solutions, manage contact center efficiency, and support client transitions. The role involves developing process strategies, managing KPI targets, and driving continuous improvement in WFM practices across multiple geographies. The position emphasizes operational leadership and strategic planning within a global contact center environment.
Skills
Qualifications
About CNX
cnx.comCNX is a global customer experience and business process outsourcing company that provides customer support, digital transformation, analytics, and back-office services for brands across multiple industries. The company operates contact centers and delivery hubs worldwide, helping clients improve customer engagement and operational efficiency.
About CNX
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$0
per year