Manager I, WFM

Philip Morris International(20 days ago)

Bangalore, India, IndiaOnsiteFull TimeManager$0 - $0Workforce Management

About this role

Concentrix is seeking a Manager I in Workforce Management (WFM) to lead innovative solutions, manage contact center efficiency, and support client transitions. The role involves developing process strategies, managing KPI targets, and driving continuous improvement in WFM practices across multiple geographies. The position emphasizes operational leadership and strategic planning within a global contact center environment.

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Required Skills

WFM
Forecasting
Capacity Planning
Scheduling
Real-time Adherence
Performance Tracking
SQL
Reporting
Workforce Solutions
Contact Center

Qualifications

Graduation

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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