Group Product Manager, Customer Success
Dott(25 days ago)
About this role
The Group Product Manager, Customer Care at Dott is a senior product leader within the Product organization, accountable for the Customer Care domain and its strategic direction. The role is based in Amsterdam or Berlin and reports to the VP of Product. It focuses on shaping product priorities and working with cross-functional teams to ensure excellent customer-facing experiences.
Required Skills
- Product Management
- Automation
- AI
- CRM
- Chatbots
- Integration
- Vendor Management
- Team Leadership
- Process Improvement
- Data Analysis
+6 more
About Dott
ridedott.comDott is a European micromobility operator that provides shared electric scooters and e-bikes to make urban transport cleaner and more people‑centered. The company designs and maintains durable, repairable vehicles and offers app-based rentals while working closely with cities on regulation, parking and safety. Dott emphasizes sustainability and data‑driven operations to reduce pollution and better integrate micromobility with public transport.