Group Product Manager, Customer Success
Dott(25 days ago)
About this role
The Group Product Manager, Customer Care at Dott is a senior product leader responsible for shaping and driving the customer care product domain across Dott’s markets. Based in Berlin or Amsterdam and reporting to the VP of Product, the role leads a multidisciplinary team and represents customer care within the Product & Tech organization. This is a full-time permanent position at a rapidly scaling European micro-mobility company.
Required Skills
- Product Management
- Automation
- AI
- CRM
- Chatbots
- Data Analysis
- Vendor Management
- Team Leadership
- Process Improvement
- Stakeholder Management
+3 more
About Dott
ridedott.comDott is a European micromobility operator that provides shared electric scooters and e-bikes to make urban transport cleaner and more people‑centered. The company designs and maintains durable, repairable vehicles and offers app-based rentals while working closely with cities on regulation, parking and safety. Dott emphasizes sustainability and data‑driven operations to reduce pollution and better integrate micromobility with public transport.