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© All Rights Reserved. ApplyBlast.com
Brightline Trains
As a Guest Connection Supervisor at Brightline, you will lead a team of remote and hybrid specialists to deliver exceptional guest service across phone, chat, and email channels. You will oversee performance metrics, manage escalated grievances, enforce compliance standards, and develop training programs to optimize operational efficiency. This role requires strong leadership skills to foster a positive team culture while ensuring high-quality interactions that enhance the overall guest experience.
Headquarters
Miami, Florida, United States
Company Size
201-500 employees
Founded
2012
Brightline is a privately operated high-speed passenger rail service connecting South Florida and Orlando, with stops in Miami, Aventura, Fort Lauderdale, Boca Raton, and West Palm Beach. It emphasizes speed, comfort, and modern onboard amenities, offering two service tiers (SMART and PREMIUM) with complimentary Wi-Fi and power outlets on every seat. Brightline positions itself as a stylish, sustainable alternative to driving or flying for regional travel in Florida.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Brightline Trains.
18% below the average for this role