Guest Experience Agent - Rome (m/f/d)
Numa(2 months ago)
About this role
A Guest Experience Agent at Numa contributes to delivering a consistent, guest-centered hospitality experience across the company's European properties. The role is based on-site in the property lobby and combines online guest support with in-person hosting to ensure guest satisfaction. This fixed-term position offers the chance to work in a collaborative environment and help shape modern, tech-enabled hospitality.
Required Skills
- Guest Communication
- Check In
- Local Recommendations
- Problem Solving
- Ticket Management
- Phone Support
- Email Support
- Booking Systems
- Teamwork
+1 more
About Numa
numastays.comNuma is a European hospitality brand offering rooms and apartments in the continent’s trendiest neighbourhoods for short- and mid‑term stays. The company emphasizes simple, direct booking with “always best rates,” curated design-led spaces, and local neighbourhood experiences. Its website and app streamline search, booking, and stay management while offering members exclusive discounts and perks.