Guest Experience Lead, Vacation Rentals

The Guest Experience Lead at Beachside VR serves as the primary point of contact for guests, handling inquiries, resolving issues, and ensuring a high-quality stay experience across vacation properties on Florida's Space Coast. This remote role requires strong judgment, proactive communication, and the ability to manage guest interactions under time pressure while adhering to the company's core values. The position involves coordinating with internal teams to address property issues and improve processes, with opportunities for career growth within the organization.