Guest Experience Lead
Onefinestay
About this role
Onefinestay is seeking a Guest Experience Team Leader to oversee the guest journey, supervise the team responsible for guest interactions, and maintain high service standards. The role involves problem-solving, managing guest communication, and supporting team performance to ensure memorable stays and high customer satisfaction.
Skills
About Onefinestay
onefinestay.comonefinestay is a luxury hospitality company that offers curated private homes for short-term stays, combining the space and privacy of a residence with hotel‑level hospitality. Travelers book vetted, design‑led houses and apartments that come with concierge services, professional housekeeping, and guest support. For homeowners, onefinestay provides managed hosting services including marketing, booking management, and property care. The brand operates in major global cities and is part of Accor’s portfolio of upscale travel offerings.
About Onefinestay
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Onefinestay.
Salary
$99k – $135k
per year