Guest Service Agent - Shenandoah Mansions

The Guest Service Agent at Shenandoah Mansions ensures a welcoming and personalized guest experience from arrival to departure, managing check-ins, reservations, and guest inquiries. This role involves collaborating with hotel departments to resolve guest needs, maintaining accurate records, and upholding brand standards in a dynamic hospitality environment. The position requires strong communication skills, attention to detail, and the ability to remain calm under pressure.