Guest Service Agent
Sonesta Hotels(2 months ago)
Orlando, FLOnsitePart TimeJunior$33,624 - $48,231 (estimated)Front Desk / Guest Services
Apply NowAbout this role
The Guest Services Agent is the primary front desk representative responsible for welcoming guests, handling check-ins/check-outs, and maintaining guest relations during their shift. This role supports the Operations Manager and manages front desk technology systems while representing the hotel brand to all arriving guests. It focuses on delivering consistent service to contribute to the hotel's overall success.
Required Skills
- Customer Service
- Cash Handling
- Reservation Booking
- Communication Skills
- Upselling
- Microsoft Office
- Opera System
- Problem Solving
- Time Management
Qualifications
- High School Diploma or Equivalent
- ServSafe Certification
- TIPS Certification (May Be Required)
- Valid Driver’s License
About Sonesta Hotels
sonesta.comBook a hotel room among our global properties in the United States, Canada, Egypt, Peru, Columbia, Chile, Ecuador, and the Caribbean for your next adventure.
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