Guest Service Agent
colonnadehotel
About this role
The Colonnade Hotel is seeking a guest services representative responsible for greeting guests, managing reservations, operating PBX systems, providing local information, and handling customer complaints to ensure high customer satisfaction. The role requires excellent communication skills, previous hotel or customer service experience, and the ability to work a flexible schedule.
Skills
Qualifications
About colonnadehotel
colonnadehotel.comThe Colonnade Hotel is a four-star luxury hotel located in Boston’s Back Bay offering modern guest rooms and suites with upscale in-room amenities. The property features a signature rooftop pool and lounge, poolside bar, on-site restaurant (Lucie Drink + Dine), fitness center, business services, pet-friendly accommodations, and convenient parking and shuttle options. It serves both leisure and business travelers and provides event and wedding spaces, special offers, and easy access to Back Bay attractions like Newbury Street, Fenway, and the Museum of Fine Arts.
About colonnadehotel
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for colonnadehotel.
Salary
$9k – $13k
per year