Guest Service Agent

The Guest Service Agent serves as the welcoming face of the Madeline Hotel & Residences, ensuring guests enjoy a seamless and memorable stay through personalized assistance and exceptional customer service. This role involves managing check-in and check-out processes, addressing guest inquiries, and coordinating with hotel departments to resolve issues and enhance overall satisfaction. The position requires strong interpersonal skills and familiarity with hotel management systems to deliver gracious yet unobtrusive service in a luxury alpine retreat setting.