hollandamerica
The Guest Services Supervisor leads the tour desks as greeters, problem-solvers, and sales force, ensuring excellent service and a memorable experience for visitors. This role involves training staff, coordinating with multiple departments, and managing bookings, payments, and refunds for hotel rooms, amenities, and tours. The position requires transporting guests to excursions, handling emergency communications, and maintaining accurate records in a fast-paced, seasonal environment.
Headquarters
Seattle, Washington, United States
Company Size
10001+ employees
Founded
1873
Holland America Line is a premium cruise company offering award‑winning voyages to destinations such as Alaska, the Caribbean, Europe and beyond. The line operates a fleet of mid‑to‑large ships focused on refined service, classic dining, enrichment programs, entertainment and a wide range of accommodations and onboard amenities. Cruise fares typically include lodging, meals and entertainment, with optional shore excursions and specialty experiences available. Headquartered in Seattle, Holland America markets to US travelers seeking a polished, traditional cruise experience with strong customer service.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for hollandamerica.
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