Head of AI Deployments

Assembled(2 months ago)

HybridFull TimeDirector$210,000 - $270,000Customer

About this role

The Head of AI Deployments at Assembled leads a team of AI Deployment Strategists, scaling their efforts to drive customer value through AI and human collaboration in customer support. This role involves strategic customer leadership, ensuring successful AI deployments, managing team dynamics, and developing best practices for integration. The position requires a blend of technical understanding and business acumen to navigate complex client situations and elevate deployment success metrics while fostering cross-functional partnerships with Sales, Product, and Engineering teams.

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Required Skills

Strategic Sales
Team Leadership
Issue Resolution
Playbook Development
Cross-Functional Partnership
Operational Excellence
Performance Metrics
Customer Success
Enterprise SaaS Experience
Talent Development

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About Assembled

www.assembled.com

Assembled is an innovative support operations platform designed to enhance customer service through advanced workforce management and AI-driven solutions. The platform enables businesses to effectively manage omnichannel staffing, track agent and BPO performance, and automate customer interactions across various channels including chat, email, and voice. Leading brands leverage Assembled's tools to optimize their support processes, ultimately driving efficiency and improving customer experiences. The platform is tailored to support both human agents and AI counterparts, making it a versatile solution for modern customer service teams.