Head of Buyer Experience
OnBuy
About this role
A Head of Buyer Experience oversees the design and delivery of buyer-centric strategies and initiatives to enhance customer satisfaction and engagement in the internet industry. The role involves leading teams, developing customer journey improvements, and collaborating across departments.
Skills
About OnBuy
onbuy.comOnBuy is a UK-based online marketplace that aggregates products from thousands of sellers, offering shoppers a wide range of items across electronics, home, fashion, and more. It focuses on a user-friendly, secure shopping experience with buyer protection, a transparent checkout process, and multiple payment options. For sellers, OnBuy provides listing tools, competitive fees, and fulfillment support to reach a global customer base. Overall, OnBuy positions itself as a seller-friendly, transparent alternative to larger marketplaces with an emphasis on ease of use and value.
Recent company news
Home of Direct CommerceOnBuy expands to 12 European markets
Sep 23, 2025
BusinessCloudOnBuy shoots into Europe as it plots Comet comeback
Sep 23, 2025
Retail Technology Innovation HubOnBuy taps into 'Buy British' movement amid Donald Trump trade policies and Amazon dominance backlash
May 1, 2025
Intelligent CIOAI transforms OnBuy from £1m monthly loss to £20m gross profit following £150m in sales
Feb 21, 2025
Ecommerce News - EuropeOnBuy: ‘30% daily growth in key European markets’
Jan 20, 2025
About OnBuy
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for OnBuy.
Salary
$116k – $157k
per year