Head of Customer Experience, APAC
Abbott Laboratories(12 days ago)
About this role
The Head of Customer Experience, APAC at Abbott is responsible for driving customer satisfaction and loyalty across the region. The role involves developing strategies, overseeing operations, and implementing technological and process improvements to enhance the end-to-end customer journey in a regulated healthcare environment.
Required Skills
- Customer Experience
- CRM
- AI
- Project Management
- Data Analysis
- Service Delivery
- Omnichannel
- Process Optimization
- Leadership
- Healthcare
Qualifications
- Bachelor’s Degree in Business, Marketing, Healthcare Management or related field
- Minimum 10 years in customer experience management
- At least 5 years of leadership experience in healthcare
About Abbott Laboratories
abbott.comInnovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.
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