Head of Contact Centre
American Airlines
About this role
The organisation is seeking a Head of Contact Centre to lead and transform their contact centre operations, focus on delivering exceptional member experiences, and leverage innovative tools such as automation and AI. The role involves strategic oversight, fostering a positive culture, and supporting long-term growth.
Skills
About American Airlines
aa.comAmerican Airlines is a major U.S. commercial airline that provides scheduled domestic and international passenger and cargo air transportation. It operates a large hub-and-spoke network with a sizable fleet and is a founding member of the Oneworld alliance, serving both business and leisure travelers. The company offers corporate travel solutions, cargo services, an AAdvantage frequent-flyer program, and digital booking and travel-management tools from its headquarters in Fort Worth, Texas.
About American Airlines
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for American Airlines.
Salary
$115k – $155k
per year