Head of Contact Centre
The New Zealand Automobile Association (Incorporated)(12 days ago)
About this role
The organisation is seeking a Head of Contact Centre to lead and transform their contact centre operations, focus on delivering exceptional member experiences, and leverage innovative tools such as automation and AI. The role involves strategic oversight, fostering a positive culture, and supporting long-term growth.
Required Skills
- Leadership
- Contact Centre
- Customer Experience
- Automation
- AI
- Change Management
- Strategic Planning
- Operational Excellence
- Stakeholder Management
- Digital Literacy
About The New Zealand Automobile Association (Incorporated)
co.nzN/A
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