Tech Lead - Contact Centre

NATIONAL(2 months ago)

HybridFull TimeSenior$110,129 - $148,621 (estimated)Engineering

About this role

A Tech Lead at IAG Loyalty responsible for leading architecture and technical direction for Contact Centre products across the Loyalty Platform. The role focuses on designing innovative solutions for Amazon Connect and other contact centre systems to deliver seamless customer experiences and effective tools for colleagues. Based in London with a hybrid working model, the Tech Lead collaborates closely with product and engineering teams across the business.

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Required Skills

Contact Centre
Amazon Connect
Telephony
Architecture
Integration Patterns
Security
Cloud
DevOps
AWS
CI/CD

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About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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