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Head of Customer Experience at Jobgether - ApplyBlast

Head of Customer Experience

Jobgether

22 days ago

Remote

Full Time

Director

0 applicants

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About this role

The Head of Customer Experience leads the strategy for customer satisfaction, retention, and loyalty across multiple locations for a fast-growing wellness business. This role involves managing a customer-facing team, building scalable processes, and optimizing the customer journey to drive sustainable growth. The position requires cross-functional collaboration with Marketing and Operations to develop personalized engagement strategies and strengthen membership performance.

Responsibilities

Lead and develop a high-performing Customer Experience team
Develop scalable processes and optimize the customer journey
Drive customer retention, loyalty, and membership growth

Skills

About Jobgether

jobgether.com

Headquarters

Brussels, Belgium

Company Size

11-50 employees

Founded

2020

View Profile

Jobgether is a remote job platform and career tool designed specifically for senior professionals with 10+ years of experience. It uses AI-powered matching to surface relevant remote and flexible roles, providing match scores, CV review, LinkedIn optimization, and one-click auto-apply. The platform also offers networking guidance and career coaching to help experienced professionals improve their positioning and land the right opportunities faster.