Head of Customer Service

Keller Executive Search(5 months ago)

Paris, FranceOnsiteFull TimeDirector$119,900 - $146,300Customer Service

About this role

Head of Customer Service based in Paris responsible for shaping the customer service function at a senior level within Keller Executive Search. The role focuses on defining multi-year strategy, aligning cross-functional stakeholders, and delivering measurable business outcomes to support growth and operational scaling.

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Required Skills

Strategic Planning
Team Leadership
Coaching
Service Design
Quality Assurance
Knowledge Management
Data Analytics
Dashboarding
Vendor Management
Contract Negotiation

+5 more

Qualifications

Bachelor's Degree
Advanced Degree (Preferred)

About Keller Executive Search

kellerexecutivesearch.com

Keller Executive Search is a premier headhunting and recruitment firm with a substantial global footprint, operating across 48 countries. The company specializes in connecting top-tier executive talent with organizations, leveraging its extensive network and industry expertise to deliver tailored recruitment solutions. Known for its commitment to excellence, Keller Executive Search focuses on enabling clients to build strong leadership teams through strategic hiring practices.

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