Head of Customer Success, AI+ Labs
FGS Global
About this role
Head of Customer Success at FGS Global leading the Success function for Labs, focused on driving consultant adoption and scaling the team across North America and Europe. The role reports to Labs leadership and partners with practice and product teams to advance Labs capabilities and measure business impact. Position is open to candidates in Berlin or the New York area and supports hybrid/remote working arrangements.
Skills
About FGS Global
fgsglobal.comFGS Global is a leading global stakeholder strategy firm that helps organizations lead, influence and win in decisive moments. It provides integrated strategic communications, public affairs, investor relations, crisis and reputation counsel—combining senior advisers, data-driven insight and creative/digital capabilities—to shape outcomes for corporations, institutions, governments and nonprofits. Clients rely on FGS Global for its cross-border reach, multidisciplinary teams and experience managing high‑stakes transactions, crises and campaigns.
Recent company news
finews.comFGS Global Brings in Former HSBC Banker as Senior Advisor
1 day ago
AxiosExclusive: Sally Susman to join FGS Global board, alongside KKR
1 week ago
O'Dwyer's PRPR News | On the Move: FGS Global Adds Susman to Exec Board - Thu., Mar. 5, 2026
1 week ago
Adobe for BusinessFGS Global accelerates legal workflows with Acrobat AI Assistant
Nov 5, 2025
PR Week UKFGS hires ex-Global Counsel trio as former GC staff seek new roles
2 weeks ago
About FGS Global
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for FGS Global.
Salary
$140k – $180k
per year