Head of Customer Success, AI+ Labs
FGS Global(8 days ago)
About this role
Head of Customer Success at FGS Global leading the Success function for Labs, focused on driving consultant adoption and scaling the team across North America and Europe. The role reports to Labs leadership and partners with practice and product teams to advance Labs capabilities and measure business impact. Position is open to candidates in Berlin or the New York area and supports hybrid/remote working arrangements.
Required Skills
- Customer Success
- User Adoption
- Enablement
- Training
- Team Leadership
- Stakeholder Management
- Analytics
- Change Management
- Product Feedback
- Support Operations
About FGS Global
fgsglobal.comFGS Global is a leading global stakeholder strategy firm that helps organizations lead, influence and win in decisive moments. It provides integrated strategic communications, public affairs, investor relations, crisis and reputation counsel—combining senior advisers, data-driven insight and creative/digital capabilities—to shape outcomes for corporations, institutions, governments and nonprofits. Clients rely on FGS Global for its cross-border reach, multidisciplinary teams and experience managing high‑stakes transactions, crises and campaigns.
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